Purchasing Questions
How Do I Purchase Blank Items?
Placing a blank order is simple. Just click on the "Buy Blank" button on the product details page. Enter your order information into the order form and that's it.
How Do I Use The Design Studio To Create My Own Design?
Here is a video tutorial which will quickly take you through the steps. Design Studio Tutorial If you need further help you can click on the "Need Help?" tab on the left side of the screen. You can also contact us at 888-745-5538 and one of our ...
I want to place the order but I am unsure of what my design will look like?
We always provide a virtual proof for every order and production will not commence until after you have approved the proof through email or phone. We want to get your order right the first time!
How Do I Upload/Send Artwork?
You can upload your artwork (.jpg/ .png/ .gif/ .pdf/ .psd) on the product details page in section 3 - Select Imprint Details. We do have a 1 MB limit on file uploads. If your file surpasses that limit you can place your order without uploading your ...
Do You Offer Rush Production Services?
Most of our items are available for Rush services. Please contact us at (888) 745-5538 or our online chat for special production conditions. We try to provide free rush services on most items.
Do You Offer Physical Pre-Production Proofs?
For large orders ($5,000+) we provide free pre-production samples if requested. For smaller orders we can provide a pre-production proof at the cost of a 1 piece sample and all setup/run charges.
How Prompt Is Your Delivery?
Over 99% of all the orders that we process are shipped on time. The shopping cart will give you the total cost, including the shipping charge.
Do You Charge Tax?
We only charge tax to New York and California. If you have a resellers certificate you may provide your tax ID in your order comments and your taxes will be voided.
How Do I Purchase Printed Items?
To purchase an item printed with your logo you can either have our team create the proof for you to review or you can choose to design it yourself with our Design Studio. Just click on the appropriate button - "Buy It Printed" or "Design Studio". ...
How Do I Place A Reorder?
Place your reorder easily and safely through our online system. Please click here to start your reorder or go to https://www.silkletter.com/reorder Just enter your email address and start the reorder process. The best part - there are no resetup fees ...