General
Price Match Guarantee
We won't be beat on price. We will match our competitor's full, non-sale item price. The item must be a matching brand, model and color to qualify. Our Price Match Guarantee does not cover: Pricing only available to select groups of customers ...
Need Help?
You can contact us at 888-745-5538 or email us at service@silkletter.com and one of our friendly staff will assist you right away.
How Do You Ship Your Products?
Most of the orders weighing in at less than 250lbs are shipped by FedEx Ground, using special double-packaged boxes and customized foam packaging. Larger shipments are shipped via trucking lines.
How Secure Is Your Website?
Our website uses state-of-the-art encryption technology. Any personal information you submit on our site, such as a credit card number, is encrypted and sent over a secure connection from your computer to our server. You will see a "padlock" symbol ...
What Payment Methods Do You Accept?
We accept all major credit cards, corporate checks and purchase orders. All payment methods are detailed on the checkout page. Credit Card payments - Visa, MasterCard, American Express, Discover Corporate Check - Once your order is submitted we will ...
Where Do You Ship From?
We have various warehouses throughout the nation. Chat with us or contact us should you need more information regarding a specific product's point of origin.
Do You Offer Free Ground Shipping?
Most of our items have Free Ground Shipping within the contiguous US. These items are denoted by $0.00 in the shipping estimator. Please note: the Free Ground Shipping only applies to bulk orders meeting at least the minimum quantity listed. The Free ...
Can I Get A Sample?
Yes! You can purchase a one piece sample. On the details page of the product there is a "Buy 1 Piece" link on the top right of the "Select Design Method" selection panel. Please click on that "Buy 1 Piece" link to start the ordering process.