When Will My Order Be Delivered?

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• I want to place the order but I am unsure of what my design will look like?

  We always provide a virtual proof for every order and production will not commence until after you have approved the proof through email or phone. We want to get your order right the first time!

• Order Changes/ Cancellations

  All order changes must be made in writing within 24 hours of order approval. Order cancellations must be made before production and in writing. If order cancellation is submitted during production you will be responsible for any items that have ...

• How Large Will My Logo Be Printed?

  We provide a virtual proof with every printed order unless otherwise specified. The virtual proof will show the imprint colors and also a close approximation of the imprint size on the product. We always maximize the imprint to the products maximum ...

• How Do I Track My Order?

  We try to provide clear communication so that you always know your order's stage of production. You can also check the status of your order by clicking here: Track Your Order You will receive an automated tracking email once your order leaves our ...

• Need Help?

  You can contact us at 888-745-5538 or email us at service@silkletter.com and one of our friendly staff will assist you right away.