I want to place the order but I am unsure of what my design will look like?
We always provide a virtual proof for every order and production will not commence until after you have approved the proof through email or phone. We want to get your order right the first time!
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When Will My Order Be Delivered?
Please allow 5-7 days for production and 1-5 days for transit. Our site provides estimated delivery dates before you add any items to cart. We do offer several expedited shipping services. A dropdown list of available services will appear before you ...
How Do I Place A Reorder?
Place your reorder easily and safely through our online system. Please click here to start your reorder or go to https://www.silkletter.com/reorder Just enter your email address and start the reorder process. The best part - there are no resetup fees ...
Order Changes/ Cancellations
All order changes must be made in writing within 24 hours of order approval. Order cancellations must be made before production and in writing. If order cancellation is submitted during production you will be responsible for any items that have ...
How Large Will My Logo Be Printed?
We provide a virtual proof with every printed order unless otherwise specified. The virtual proof will show the imprint colors and also a close approximation of the imprint size on the product. We always maximize the imprint to the products maximum ...
How Do I Use The Design Studio To Create My Own Design?
Here is a video tutorial which will quickly take you through the steps. Design Studio Tutorial If you need further help you can click on the "Need Help?" tab on the left side of the screen. You can also contact us at 888-745-5538 and one of our ...